Shipping policy
We usually start packing your order within a business day. Delays could occur on high order times, for example Christmas or sale days.
Estimated shipping times
- Iceland 2-7 business days
- North America: 10 - 20 business days
- Europe: 10 - 20 business days
(My Family Necklace is the only product with extra long shipping delay 30-40 days)
*EXPECT INTERNATIONAL DELAYS OF ABOUT 1 MONTH DUE TO COVID19
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply in their country.
RETURNS AND EXCHANGES
We gladly accept returns and exchanges if there's a defect or problem with your order, however we have the right to refuse returns & exchanges if something has been used
If there is a product defect or a problem with your order, please email us at octagon@octagonjewelry.com within 3 days of delivery.
All returns will be refunded to your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.
Items must be in unused, original condition to receive a refund. Items must be shipped back to us within 7 days of delivery.